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Skip to main content Portal System Status Page Sign in How can we help you? Search our knowledge base for answers to common questions. Users Common questions about using products. Partners Answers to questions about our partner journey and tools. Release Notes Summaries of product changes introduced each month. FAQs How do I get help? Submitting an Emergency Ticket Information Needed When Submitting a Support Ticket View Support Tickets Why? Why is the weather on the phone wrong? Why isn't the phone registering? Why isn't the phone ringing? Why aren't the keys on the phone doing anything? Why isn't caller ID working correctly? Why isn't the mailbox light on the phone flashing? See all 9 articles What are some additional functions of the system? Active Geo-Redundancy Two Factor Authentication (2FA) Insights Incoming Caller ID 7-Digit Dialing Voicemail Transcription See all 12 articles Partners The articles in this area will help MSP partners with network configuration or sales tools. Onboarding Call Routing Consultation Video Tutorial Porting Made Easy! Ensuring Email From is Received Local Network Setup (Step 1) Gather Customer Info (Step 2) PBX Config (Step 3) See all 11 articles Partner Portal Tools AIM Overview Proposal Generator Tutorial Video Notification Management Updating Payment What is Voice Continuity? A Word About Taxes Integrations Autotask IT Glue Connectwise Datto Autotask How to Enable 's Integration with Kaseya BMS Outlook and Office 365 Integration Networking Network Best Practices Call Quality Overview QoS SIP ALG Retrieving SIP Credentials Double NAT See all 7 articles Firewalls WatchGuard Firewall Guide Firewall Best Practices Cisco Meraki Routers UDM Pro ZyXEL pfSense Fortigate Router & Firewall Guide Sophos XG See all 11 articles Polycom Conference Phones Resetting the Polycom SoundStation Series Configuring the Polycom SoundStation Series Panasonic Devices Resetting the TGP 5XX Series Device Configuring the TGP 5XX Series for use with Enabling Web Access Panasonic TGP5XX Series User Guide Panasonic TGP6XX Series User Guide Call Center Agents Queues 's Public API API - Introduction API - Token Management API - Insights API - Data Services API - Events API - Call Control Actions Users These articles will help anyone trying to use products. Desktop Application Desktop App Access Prerequisites Business Messaging Terminology Business Messaging Mobile App Mobile App (Android) Mobile App (iOS) Mobile App Troubleshooting Devices Quick User Guide for the D2 Introducing the D2 Setting the D2 Up How to Place a Call How to Call an Extension on the System Make a Call See all 19 articles Grandstream Devices Device Firmware Line Keys How to Make a Call D2 Wi-Fi Set up and Configuration GXP2140 Sidecar Setup Guide Grandstream DP720/DP750 Quick User Guide See all 22 articles PBX Administration Assign a User to a Phone Number to Enable SMS Changing A Name On An Extension Templates Dynamic Caller ID Roles Listen Live & Barge See all 36 articles Chrome Plugin Click-To-Dial Chrome Plugin Chrome Plugin Installation Intercom Information Snom Installation Configuring the Snom PA-1 for use with Cliq Resources What is Cliq? Cliq: Installation Cliq: Settings Cliq: Understanding Views Cliq: Calling Features Cliq: Parking Lots Fax (cFax) cFax FAQs and Overview What kind of documents are supported by cFax? How to Add and Manage cFax Users How to Manage Your cFax Number(s) cFax Cover Pages How to Send a cFax Other Compatible Softphones Grandstream Wave Zoiper iOS Quick Set Up Guide Recommended Softphone Apps Bria Quick Set Up Guide Groundwire Quick Set Up Guide Jitsi (Windows & Linux) Quick Set Up Guide See all 7 articles Release Notes Release notes per month. Release Notes December 2020 Release Notes Release Notes Through 2020-07-30 Release Notes Through 2020-07-21 Release Notes Through 2020-03-05 Release Notes Through 2020-02-27 Release Notes Through 2020-02-20 See all 49 articles Still Have Questions? Our customer care team is here for you! Submit Ticket Zendesk is a trademark or registered trademark of Zendesk, Inc. in the United States and/or other countries Find on Social Media © . Theme by Lotus Themes...